98bet FAQ — Frequently Asked Questions

In most cases, deposits are credited within a few minutes. If more than 15 minutes have passed and your balance hasn't updated, first check your payment app's transaction history to confirm whether the money was deducted. Then contact us via live chat with that transaction ID or a screenshot. The support team will verify and resolve it quickly.

Log in to 98bet and select the "Deposit" option. Choose bKash as your payment method. Send money from your bKash app to the number shown on screen. Enter the reference number correctly and confirm the amount. The minimum deposit is ৳200. Once the transaction is complete, your balance will be updated within a few minutes.

98bet does not charge any deposit fee. However, payment service providers such as bKash, Nagad, or Rocket may deduct a small service charge according to their own policies. Bank transfers may also carry the bank's own fees. These charges are determined by the respective service providers, not by 98bet.

98bet currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (Dutch-Bangla Bank, BRAC Bank, and other selected banks). The minimum deposit is ৳200 for all methods. Choose whichever is most convenient for you.

Yes, both Nagad and Rocket are supported methods. The process is just as simple as bKash — log in to 98bet, go to the deposit section, select Nagad or Rocket, and follow the on-screen instructions. The minimum amount of ৳200 is the same across all methods.

Yes, this is very important. The name registered on your 98bet account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal request may be held and will require verification before it can be processed.

A KYC verification request typically comes when making a large withdrawal for the first time, or if unusual activity is detected on the account. You may also be asked to verify if you want to change account details, or if the support team deems it necessary. To avoid issues, keep your information accurate from the start.

The KYC process is designed to protect players. It confirms that the account is operated by its genuine owner and prevents anyone else from withdrawing your funds. It also plays an effective role in preventing fraud and money laundering.

First, read the rejection message carefully — the reason is stated there. Rejections usually happen when images are blurry, details are unclear, or the document has expired. Re-submit with clear photos. If the problem persists, contact the support team via live chat.

A National ID card (NID), valid passport, or driving licence are accepted. Upload clear photos of both the front and back of the document. The name must match your account, and expired documents or photocopies are not accepted.

98bet is fully mobile-friendly. It can be played via browser on both Android and iOS smartphones and tablets. It works equally well on desktops and laptops. Using an updated version of Google Chrome, Firefox, or Safari gives you the best experience.

If the connection drops, reconnect and log back in — most games resume from where the last round left off. Any active bets are automatically kept safe on the server. Using Wi-Fi or 4G/5G is recommended for a stable connection.

Yes. 98bet is a responsive website — all features are accessible directly from your phone's browser without downloading a separate app. Even on small screens, the menu, balance, deposit, and withdrawal options are easy to use.

Try clearing your browser's cache and cookies — this often resolves the issue. In Chrome, you can do this from Settings → Privacy → Clear browsing data. If it's still slow, check your internet connection speed or try a different browser.

On Android, open the site in Chrome, tap the three-dot menu at the top, and select "Add to Home screen". On iOS, open the site in Safari, tap the share icon, and select "Add to Home Screen". After that, you can open 98bet directly from your home screen just like an app.

Yes, withdrawals on 98bet are processed 7 days a week, 24 hours a day. Night, early morning, or holidays — there are no restrictions. Withdrawal requests are typically completed in just 5–30 minutes.

Absolutely — this is a mandatory rule. Withdrawals can only be made to the mobile wallet or bank account that is registered under the same name as your 98bet account. Withdrawals to wallets in someone else's name are not permitted. This ensures the security of your funds.

The wagering requirement must be met before withdrawing welcome bonus winnings. The condition is fulfilled by placing bets totalling the bonus amount × 20. For example, for a ৳2,000 bonus, you must place a total of ৳40,000 in bets before the bonus winnings become withdrawable. The wagering is calculated on the bonus amount only, not on the deposit.

Withdrawals are typically processed in just 5 to 30 minutes. The minimum withdrawal amount is ৳1,000. Accounts with correct information and completed verification are processed the fastest.

Yes, a temporary "Pending" status is normal — it means the request is being processed. It should not remain pending for more than 30 minutes. If it takes longer, contact the support team via live chat with your transaction ID.

Change your password immediately. Then notify 98bet support via live chat — they can temporarily secure the account. Also change your bKash or Nagad PIN right away if you think it may have been exposed to someone.

Never share your OTP or PIN with anyone — the 98bet support team will never ask for them either. If anyone asks for your OTP or PIN over the phone, by message, or in live chat, treat it as a fraud attempt. End the conversation immediately and report it to us.

Yes. 98bet uses SSL (Secure Socket Layer) encryption technology to keep all data secure. Your financial and personal information is not shared with third parties. Read our privacy policy for more details.

Create a password of at least 12 characters that includes uppercase and lowercase English letters, numbers, and special characters (such as #, @, !). Do not use your date of birth or name as a password. Do not use your 98bet password on any other site, and change it regularly.

Always verify the address 98bet.mom in your browser's address bar. Be cautious of fake domains with altered spellings (such as 98bet.net, 98bett.com). Do not log in or make payments on any suspicious site. Also pay attention to search engine ads — type the address directly instead.